Best-in-Class Service & Success

We offer "the best after yes. "

Education &
Thought-Leadership

Access to resources and training on the cutting-edge of industry trends

Strategic Guidance

Data-driven growth strategies to help you expand into new markets and increase enrolment

Dedicated Experts

Personalised, one-on-one support from consultants dedicated to your success

Backed by industry-leading technology

KICKOFF

Your Account Executive will introduce you to your dedicated Success team. Share your goals, 'who's who' on your team, and anything else we need to know.

Orientation

DEVELOP SUCCESS PLAN

Feel confident about the journey ahead. Your personalised plan will ensure you’re getting the most out of your new products and tools.

TRAINING: PHASE 1

We’ll cover the basics with trainings tailored to your goals.

IT’S GO TIME.

Your new programme is live. Let’s celebrate!

HOW DID WE DO?

Let’s reflect on your orientation and lessons learned for your next initiative.

MEET YOUR SUCCESS MANAGER

You'll be introduced to the Success Manager who will support you throughout your time with VitalSource.

Programme Development

TRAINING: PHASE 2

You’ll move beyond orientation and deep dive into best practices to hone your skills across products and solutions.

ONGOING PERSONALISED CONSULTATIONS

We’re here to support you long after your first win. We’ll set up consistent check-ins and develop strategies tailored to your journey.

YEAR IN REVIEW

Let’s reflect on our progress and partnership. Have you met your goals? Where do we go from here?

EXPANSION KICKOFF

Let’s talk about your goals and discuss strategic ways to expand your vision with a step-by-step digital growth plan.

Expansion & Growth

TRAINING: PHASE 3

We'll provide self-service resources to help you educate your stakeholders and support your programmes.

EXECUTE GROWTH PLAN

Let’s put that plan into action and celebrate how far you’ve come.

EVOLVE AND THRIVE

Your strategy will evolve as we implement new programmes together. It’s a journey, not a destination—and we’re excited to partner with you.