Accessibility

Meeting the needs of learners of all abilities

A Long-Standing Commitment

For nearly two decades, VitalSource has worked to ensure our products are designed from the beginning with accessibility in mind. We go beyond simply adhering to industry standards, as we are also actively involved in helping create those standards through participation in and leadership with key accessibility partners.

Active in the Community

Active in the Community

VitalSource works with organisations such as the W3C, DIAGRAM Center, Book Industry Study Group, the Center for Accessible Materials Innovation, and the EDUPUB Alliance (EPUB for Education). We also collaborate with consultants and advocacy groups, such as the National Federation of the Blind, JISC, Tech for All, and others to grow the community and the capabilities of each part of the system.

Sustained Transparency

Sustained Transparency

Solving the needs of learners requires a great deal of collaboration and accountability. VitalSource demonstrates its Section 508 compliance by publishing the VPATs for its products. But our commitment goes beyond mere compliance. We are transparent about our capabilities because learners and partners need to know how we meet their needs.

24/7 Support

24/7 Support

We have a team of accessibility specialists to assist customers with questions or other needs. Customers outside North America can visit our 24/7 Technical Support site anytime at support.vitalsource.com. We respond to most issues within 24 hours. You can also email your accessibility issue to [email protected] or visit vitalsource.com/accessibility.

Special Requests

Special Requests

When an alternate format file is needed, we will work with the publisher to understand what options are available and how to best provide the necessary accommodation in coordination with the appropriate departments at the institution. A request for a particular title to be enhanced for improved accessibility can be sent directly to the publisher contacts, or we can assist in the process by submitting this form.